Our role
We help locate your new vehicle, negotiate the price, and seek removal of unwanted dealer add-ons. We work exclusively for you, the buyer. We do not accept broker fees or kickbacks from dealers. You choose the vehicle and complete the transaction directly with the selling dealer. We do not sell vehicles, provide financing, approve credit, or act as your legal, tax or financial adviser.
Service fee and payment
The fee is $599 for the agreed consulting service. Vehicle cost, taxes, registration, financing and transport are separate. When you hire us, you pay the $599 fee through Square. After payment, you sign the agreement and continue to the questionnaire so we can confirm your Vehicle Brief. Tag Team Auto signs before work begins. Payment, signing, the questionnaire and a start notice do not by themselves begin consulting work; actual vehicle-specific work must begin.
Your Vehicle Brief
After payment, you complete the questionnaire or request a call. We clarify missing information and confirm one Vehicle Brief in writing before actual work begins. The Brief identifies the vehicle requirements, flexible preferences, budget definition, search area and timing for the engagement.
One vehicle, from search to handoff
We present at least two suitable options, aiming for three. A suitable option is a distinct new vehicle matching the confirmed Vehicle Brief requirements, search area and budget definition when presented. We identify the vehicle/dealer, available figures, conditions and missing information, including unconfirmed rebate or financing assumptions. Preferences are flexible; requirements are not. Availability and incentives can change. Your fee covers negotiation of one selected new vehicle for purchase or lease. Once you choose, we negotiate price and unwanted add-ons and compare the available final itemized figures with the negotiated quote, raising discrepancies with the dealer before you sign. You review and sign the transaction documents; our comparison is not a legal review or financing approval.
Duration and completion
Your fee covers negotiation of exactly one new vehicle for purchase or lease. Presenting options alone does not complete the service. After final negotiations and the figure comparison, we provide a written handoff of the final available offer and any unresolved issues for your decision. The service ends at that handoff, whether or not you purchase, or upon earlier written cancellation. Physical delivery and post-sale disputes are outside the service unless separately agreed in writing. If fewer than two suitable options can be found, the search is not complete; we agree in writing to revise the search or end the engagement. The same applies if you decline all options. There is no automatic expiration or guaranteed completion date.
Changes to the plan
After payment, we confirm and freeze your Vehicle Brief in writing before actual consulting work begins. After work starts, a requested trim/features change within the agreed make/model costs $250; changing the make/model costs $500. A single change is not charged both fees. No change fee applies to selecting an option within the Brief, replacing unavailable stock with an equivalent vehicle, or correcting our error. You must approve the changed scope and fee in writing before extra work or a separate charge. Restarting after cancellation requires a new written agreement.
Outcomes and availability
We work on a best-efforts basis. Results depend on applicable state laws, inventory, dealer decisions, and market conditions. We cannot guarantee any discount or savings, removal of add-ons, vehicle availability, or a completed purchase by any deadline. We do not guarantee the lowest price, financing approval, incentive eligibility or trade-in value. We confirm eligibility before actual work begins; existing-service and general help remain available.
Cancellations and refunds
Cancel before actual consulting work begins and receive a full refund of the consulting fee. Cancellation takes effect when received. Work begins only after the agreement is signed, payment is complete, the Vehicle Brief is confirmed, and we send a written start notice, when we first perform vehicle-specific research, dealer outreach, negotiation or quote review. Signing, payment, scheduling, the questionnaire, general preparation and the notice alone do not count. After work starts, cancellation stops future work; changing your mind or not buying does not automatically entitle you to a full refund. If we cannot provide the agreed material services and you do not agree in writing to a revised scope, we refund the fee in full. We also refund it if we cannot begin work. Nothing limits rights required by law. Cancel by replying to your engagement email, using the separate contact and help route, or texting the active business number used for your engagement. A completed questionnaire, engagement reference or SMS opt-in is not required to make a request.
Refunds go through the original processor to the original payment method with a receipt; our processing costs do not reduce a full refund. Bank posting times vary. If that route fails, we work with the processor and payer to document a safe alternative. Cancellation takes effect when received; we stop future work and review any refund under your agreement.
Vehicle imagery
Automotive images illustrate the experience. They do not show Tag Team Auto inventory or completed customer transactions.